We hope you enjoy your experience with Marasca. Here are some of the most common questions people ask about our services. If you don’t see the answer you need here, please contact the numbers in our property pages or

General FAQs

  • When can I check-in?

    Check-in time is at 3.00 pm.

  • When do I check-out?

    Check-out time is at 12.00 pm.

  • What if I arrive early, or would like to check out later?

    Check-in time is 3:00 pm and check-out time is 12:00 pm. Arriving early or need that extra hour of sleep? We’ll do our very best to accommodate your request based on availability – kindly let us know in advance. If unavailable, we’ll gladly stow your luggage safely and securely, until you’re ready to move on. Late check-out fees may apply.

  • Can I change or cancel my booking?

    Need to make a change? Our change and cancellation terms are different per type of booking. Please refer to the Terms & Conditions which explain in full the different options available. These can be found on the website during the booking process and in your booking confirmation.

Marasca Khao Yai

  • How do I get there?

    Marasca Khao Yai is located in Pakchong District of Nakhonratchasima, about 2.5 hours drive from Bangkok CBD, Donmuang Airport and Suvarnbhumi Airport or you can find us in google map here.

  • Is Marasca Khao Yai pet-friendly?

    As a Pet Friendly Destination, we are happy to welcome your special family member (AKA your pets) at Marasca, no matter their size, weight or breed. However, every rule has its exceptions, unfortunately we can not accommodate untamed and untrained animals or those that may be poisonous or dangerous by nature. This includes cobras, frogs, spiders, monkeys and you name it. 

    • Your first pet is absolutely free-of-charge! (Weight 0-7 kilograms) 
    • You additional pets will be charged at THB 1,500/ per pet/ per night (Weight 0-14 kilograms) 
    • Any pets weight above 15 kilograms will have an additional charge of THB 2,500/per pet/ per night

    Please click here to see our pet-friendly policy.

  • Which accommodation and areas are my pet allowed?
    • Pet-Friendly Home Haven Villa is the accommodation type designated for your furry friends. 
    • Sharing our community common space, we provide designated pet areas including the ground floor of Tree Top: tea house &  farmer’s Cafe, Homegrown vegetable garden and The Meadow.  Pets are to be accompanied, leashed and supervised within Marasca premises at all times. 
    • To refrain pets from accidentally taking a sip of your delicious drink or burning their lovely tail, we have a “NO PET” policy at the 2nd Floor of our Tree Top tea house & farmer’s café as well as the Stardeck. Pets are not allowed on the furniture and table tops, as well as not to chew or claw on our décor.  We also hope you understand that your pets CANNOT enter the Playscape, our playground area.

    Please click here to see our pet-friendly policy.

Marasca Koh Samui

  • When will Marasca Koh Samui be opened?

    We will be opened in Q4 2023 and hope to welcome you there !