{"id":49,"date":"2022-01-19T04:15:26","date_gmt":"2022-01-19T04:15:26","guid":{"rendered":"https:\/\/marasca.live\/?page_id=49"},"modified":"2024-03-06T14:22:17","modified_gmt":"2024-03-06T07:22:17","slug":"faqs","status":"publish","type":"page","link":"https:\/\/marasca.live\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<section class=\"b-accordions\">\n  <h2>General FAQs<\/h2>\n  <ul class=\"no-list-stlye b-accordions__list\">\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>When can I check-in? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Check-in time is at 3.00 pm.<\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>When do I check-out? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Check-out time is at 12.00 pm.<\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>What if I arrive early, or would like to check out later? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Check-in time is 3:00 pm and check-out time is 12:00 pm. Arriving early or need that extra hour of sleep? We\u2019ll do our very best to accommodate your request based on availability \u2013 kindly let us know in advance. If unavailable, we\u2019ll gladly stow your luggage safely and securely, until you\u2019re ready to move on. Late check-out fees may apply.<\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>Can I change or cancel my booking?<\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Need to make a change? Our change and cancellation terms are different per type of booking. Please refer to the Terms &amp; Conditions which explain in full the different options available. These can be found on the website during the booking process and in your booking confirmation.<\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>What is your booking and cancellation policy?<\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Our hotel offers various rate plans tailored to the needs and preferences of our guests. Each plan is designed with flexibility and value in mind, ensuring a range of options for all types of stays. Below are our rate plan categories and their respective payment and cancellation policies:<\/p>\n<ol>\n<li><strong>Flexible Escape Plan:<\/strong>\n<ul>\n<li><strong>Room Type:<\/strong> All room types with breakfast included.<\/li>\n<li><strong>Payment Policy:<\/strong> Payment terms are flexible.<\/li>\n<li><strong>Cancellation Policy:<\/strong> If a reservation is canceled within 7 days prior to the check-in date, the total amount of the stay will be charged. In case of a no-show, the total amount of the stay will also be charged. During peak periods (21 December 2024 to 6 January 2025), the cancellation period extends to 14 days prior to the check-in date.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Early Bird Escape Plan:<\/strong>\n<ul>\n<li><strong>Room Type:<\/strong> All room types with breakfast included.<\/li>\n<li><strong>Payment Policy:<\/strong> Full payment is required in advance.<\/li>\n<li><strong>Cancellation Policy:<\/strong> This plan is non-refundable and does not allow for cancellations or amendments.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Escape Longer &amp; Save Plan:<\/strong>\n<ul>\n<li><strong>Room Type:<\/strong> All room types with breakfast included.<\/li>\n<li><strong>Requirement:<\/strong> A minimum stay of 4 nights is required.<\/li>\n<li><strong>Payment Policy:<\/strong> Full payment is required in advance.<\/li>\n<li><strong>Cancellation Policy:<\/strong> This plan is non-refundable and does not allow for cancellations or amendments.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Last Minute Escape Plan:<\/strong>\n<ul>\n<li><strong>Room Type:<\/strong> All room types with breakfast included.<\/li>\n<li><strong>Payment Policy:<\/strong> Payment terms are flexible.<\/li>\n<li><strong>Cancellation Policy:<\/strong> Follows the same policy as the Flexible Escape Plan, requiring notice within 7 days prior to the check-in date to avoid charges. In case of a no-show, the total amount of the stay will be charged.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p><strong>General Notes:<\/strong><\/p>\n<ul>\n<li>Membership Benefits: Members may be eligible for additional discounts on top of the standard rate plans.<\/li>\n<li>All rates include breakfast unless otherwise specified.<\/li>\n<li>Policies may be subject to change, especially during peak occupancy periods or special events. Guests are encouraged to review terms at the time of booking.<\/li>\n<\/ul>\n<p>Please ensure that you understand the terms associated with your chosen rate plan, as they are integral to managing your reservation effectively. Our aim is to provide clear, flexible options that cater to the diverse needs of our guests, making every stay memorable and hassle-free.<\/p>\n<\/div>\n    <\/li>\n      <\/ul>\n<\/section>\n\n<section class=\"b-accordions\">\n  <h2>Marasca Khao Yai <\/h2>\n  <ul class=\"no-list-stlye b-accordions__list\">\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>How do I get there? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Marasca Khao Yai is located in Pakchong District of Nakhonratchasima, about 2.5 hours drive from Bangkok CBD, Donmuang Airport and Suvarnbhumi Airport or you can find us in <a href=\"https:\/\/www.google.com\/maps\/place\/Marasca+Khao+Yai\/@14.5665606,101.2479106,17z\/data=!3m1!4b1!4m5!3m4!1s0x311dcf550f661965:0xdc7fb3c141f0d5ef!8m2!3d14.5665606!4d101.2500993?shorturl=1\">google map here.<\/a><\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>Is Marasca Khao Yai pet-friendly? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p><span style=\"font-weight: 400;\">As a Pet Friendly Destination, we are happy to welcome your special family member (AKA your pets) at Marasca, no matter their size, weight or breed. However, every rule has its exceptions, unfortunately we can not accommodate untamed and untrained animals or those that may be poisonous or dangerous by nature. This includes cobras, frogs, spiders, monkeys and you name it.\u00a0 <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your first pet is absolutely free-of-charge! (Weight 0-7 kilograms)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You additional pets will be charged at THB 1,500\/ per pet\/ per night (Weight 0-14 kilograms)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any pets weight above 15 kilograms will have an additional charge of THB 2,500\/per pet\/ per night<\/span><\/li>\n<\/ul>\n<p>Please <a href=\"https:\/\/marasca.live\/marasca-khao-yai-pet-friendly-policy\/\" target=\"_blank\" rel=\"noopener\">click here <\/a>to see our pet-friendly policy.<\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>Which accommodation and areas are my pet allowed? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pet-Friendly <\/span><a href=\"https:\/\/marasca.live\/room\/home-haven\/\"><b><i>Home Haven Villa <\/i><\/b><\/a><span style=\"font-weight: 400;\">is the accommodation type designated for your furry friends.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sharing our community common space, we provide designated pet areas including the ground floor of <\/span><a href=\"https:\/\/marasca.live\/restaurant\/tree-top-tea-house-farmers-cafe\/\"><b><i>Tree Top: tea house &amp;\u00a0 farmer\u2019s Cafe<\/i><\/b><\/a><b>, <\/b><a href=\"https:\/\/marasca.live\/activity\/homegrown\/\"><b><i>Homegrown<\/i><\/b><\/a><span style=\"font-weight: 400;\"> vegetable garden and <\/span><a href=\"https:\/\/marasca.live\/activity\/the-meadow\/\"><b><i>The Meadow<\/i><\/b><\/a><span style=\"font-weight: 400;\">.\u00a0 Pets are to be accompanied, leashed and supervised within Marasca premises at all times.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To refrain pets from accidentally taking a sip of your delicious drink or burning their lovely tail, we have a \u201cNO PET\u201d policy at the 2<\/span><span style=\"font-weight: 400;\">nd<\/span><span style=\"font-weight: 400;\"> Floor of our <\/span><b><i>Tree Top tea house &amp; farmer\u2019s caf\u00e9<\/i><\/b><span style=\"font-weight: 400;\"> as well as the <\/span><b><i>Stardeck<\/i><\/b><span style=\"font-weight: 400;\">. Pets are not allowed on the furniture and table tops, as well as not to chew or claw on our d\u00e9cor.\u00a0 We also hope you understand that your pets CANNOT enter the <\/span><b><i>Playscape<\/i><\/b><span style=\"font-weight: 400;\">, our playground area.<\/span><\/li>\n<\/ul>\n<p>Please <a href=\"https:\/\/docs.google.com\/document\/d\/1mgB_OFuKnvgquJWy7kAtXk7oAsNya6_u\/edit?usp=sharing&amp;ouid=107072922436165249675&amp;rtpof=true&amp;sd=true\">click here<\/a> to see our pet-friendly policy.<\/p>\n<\/div>\n    <\/li>\n      <\/ul>\n<\/section>\n\n<section class=\"b-accordions\">\n  <h2>Marasca Koh Samui<\/h2>\n  <ul class=\"no-list-stlye b-accordions__list\">\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>How do I get there? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p>Marasca Samui is located on the Chaweng beachfront in Bophut Sub District of Koh Samui District, Surat Thani, about 10 minutes drive from Samui Airport or you can find us in <a href=\"https:\/\/www.google.com\/maps\/place\/Marasca+Samui\/@9.5311199,100.0655328,21z\/data=!4m6!3m5!1s0x3054f1f64fc6aecd:0x45439372ffa91ad!8m2!3d9.5311917!4d100.0657231!16s%2Fg%2F11pd_ht9zv?hl=th&amp;entry=tts&amp;shorturl=1\">google map here.<\/a><\/p>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>Is Marasca Samui pet-friendly? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><p><span style=\"font-weight: 400;\">As a Pet Friendly Destination, we are happy to welcome your special family member (AKA your pets) at Marasca, no matter their size, weight or breed. However, every rule has its exceptions, unfortunately we can not accommodate untamed and untrained animals or those that may be poisonous or dangerous by nature. This includes cobras, frogs, spiders, monkeys and you name it.\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b>WILL I GET CHARGED IF I BRING MY PETS TO MARASCA?<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your first pet is absolutely free-of-charge! (Weight 0-7 kilograms)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Your pet is limited maximum 2 pets\/ night \/ stay\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">You additional pets will be charged at THB 1,500\/per pet\/per night (Weight 0-14 kilograms)\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Any pets weight above 15 kilograms will have an additional charge of THB 2,500\/per pet\/per night<\/span><\/li>\n<\/ul>\n<\/div>\n    <\/li>\n        <li class=\"b-accordions__list--item\">\n      <div class=\"b-accordions__list-heading\">\n        <h5>Which areas are my pets allowed? <\/h5>\n        <button class=\"b-accordions__list-button\"><\/button>\n      <\/div>\n      <div class=\"b-accordions__content\"><ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Pet-Friendly <\/span><b><i>Comfy <\/i><\/b><span style=\"font-weight: 400;\">is the accommodation type designated for your furry friends.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Sharing our community common space, we provide designated pet areas including <\/span><i><span style=\"font-weight: 400;\">our<\/span><\/i><b><i> Lobby, Guest Elevators, Cabanas Beach Club (designated outdoor areas) <\/i><\/b><i><span style=\"font-weight: 400;\">and<\/span><\/i> <b><i>Homegrown<\/i><\/b><span style=\"font-weight: 400;\"> vegetable garden.\u00a0 Pets are to be accompanied, leashed and supervised within Marasca premises at all times.\u00a0<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">To refrain pets from accidentally taking a sip of your delicious drink or burning their lovely tail, we have a \u201cNO PET\u201d policy at <\/span><b>Cabanas Indoor Area,<\/b><b><i> Hideout, <\/i><\/b><i><span style=\"font-weight: 400;\">and <\/span><\/i><b><i>Spa<\/i><\/b><span style=\"font-weight: 400;\">. Pets are not allowed on the furniture and table tops, as well as not to chew or claw on our d\u00e9cor.<\/span><\/li>\n<\/ul>\n<\/div>\n    <\/li>\n      <\/ul>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":23,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Marasca | FAQs<\/title>\n<meta name=\"description\" content=\"%\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/marasca.live\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Marasca | FAQs\" \/>\n<meta property=\"og:description\" content=\"%\" \/>\n<meta property=\"og:url\" content=\"https:\/\/marasca.live\/faqs\/\" \/>\n<meta property=\"og:site_name\" content=\"Marasca\" \/>\n<meta property=\"article:modified_time\" content=\"2024-03-06T07:22:17+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/marasca.live\/faqs\/\",\"url\":\"https:\/\/marasca.live\/faqs\/\",\"name\":\"Marasca | FAQs\",\"isPartOf\":{\"@id\":\"https:\/\/marasca.live\/#website\"},\"datePublished\":\"2022-01-19T04:15:26+00:00\",\"dateModified\":\"2024-03-06T07:22:17+00:00\",\"description\":\"%\",\"breadcrumb\":{\"@id\":\"https:\/\/marasca.live\/faqs\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/marasca.live\/faqs\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/marasca.live\/faqs\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/marasca.live\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"FAQs\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/marasca.live\/#website\",\"url\":\"https:\/\/marasca.live\/\",\"name\":\"Marasca\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/marasca.live\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Marasca | FAQs","description":"%","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/marasca.live\/faqs\/","og_locale":"en_US","og_type":"article","og_title":"Marasca | FAQs","og_description":"%","og_url":"https:\/\/marasca.live\/faqs\/","og_site_name":"Marasca","article_modified_time":"2024-03-06T07:22:17+00:00","twitter_card":"summary_large_image","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/marasca.live\/faqs\/","url":"https:\/\/marasca.live\/faqs\/","name":"Marasca | FAQs","isPartOf":{"@id":"https:\/\/marasca.live\/#website"},"datePublished":"2022-01-19T04:15:26+00:00","dateModified":"2024-03-06T07:22:17+00:00","description":"%","breadcrumb":{"@id":"https:\/\/marasca.live\/faqs\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/marasca.live\/faqs\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/marasca.live\/faqs\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/marasca.live\/"},{"@type":"ListItem","position":2,"name":"FAQs"}]},{"@type":"WebSite","@id":"https:\/\/marasca.live\/#website","url":"https:\/\/marasca.live\/","name":"Marasca","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/marasca.live\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/pages\/49"}],"collection":[{"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/comments?post=49"}],"version-history":[{"count":55,"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/pages\/49\/revisions"}],"predecessor-version":[{"id":5457,"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/pages\/49\/revisions\/5457"}],"wp:attachment":[{"href":"https:\/\/marasca.live\/wp-json\/wp\/v2\/media?parent=49"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}